Case Study
Commercial Capability Uplifts –
Enterprise Software Teams
Strengthening APAC Sales and Customer Success Capability
Sales is fundamentally about people, which means understanding client needs and the most crucial challenges, before presenting the various solutions. Organisations, now more than ever, are tasked with prioritising sourcing employees who have the attributes to consistently drive high performance over time. In recent years, many businesses with once high-performing sales teams have experienced high turnover in their ranks, coupled with a consistent influx of underperformance. Clients are facing a dual challenge, struggling to find both available and talented leaders, instead of having to choose between one or the other.
There is currently an increasing demand for creative, talented sales leadership to transform sales teams into high-performing units. Organisations are eager to enter their new quarters and calendar years with teams who can accelerate revenue and tackle the ever-changing challenges of the commercial landscape with agility and innovation.
To support our clients, our Commercial Officers Practice has spearheaded several “Commercial Sales Team Uplift” initiatives. These projects are specifically designed to bridge leadership gaps, strengthen sales teams, and ensure that businesses are equipped with the talent and leadership needed to thrive in an increasingly competitive market.
PROJECT
Commercial Team Uplift, APAC Market
THE SOLUTION
Enhancing Sales Teams Through Comprehensive Role Design
Pacific Talent Partners led the commercial sales team uplift project including:
- Role Design & Remuneration support;
- Competency and Attribute Identification;
- Go to Market Strategy & Role Positioning;
- Digital & In Person Assessment Process; and
- Onboarding and Induction support.
Once the design phase and approach had been agreed with our client, Pacific Talent Partners then undertook a comprehensive market mapping exercise,identifying in excess of 5,000 potential executives who might meet our client’s requirements.
The team engaged directly with the target audience, introducing the client and market positioning and role presentation, highlighting the unique and exciting opportunities on offer. Working closely in conjunction with our client, the project team were able to present each opportunity as a compelling one, not to be missed.
A significant number of executives identified on the market map were then progressed to a comprehensive assessment process, which included digital, phone and in-person assessments.
OUTCOME & IMPACT
Elevating Commercial Capability to Drive APAC Growth
The project resulted in the successful identification and onboarding of a number of high-performing new business sales and customer success professionals. These executives commenced in their roles highly engaged and aligned with the organisation’s growth objectives. The strategic approach to this commercial uplift allowed the organisation to bridge capability gaps, strengthen its APAC commercial teams, and immediately enhance revenue performance and customer success outcomes across the region.